Service, Qualification and Repair
At Total Analytical Solutions our core competence is the service of MS, LC, GC, IC and Gas Generation instrumentation. We service instruments from a variety of manufacturers including Sciex, Agilent, Thermo and Waters. Our Service Capabilities list below is non-exhaustive so if your instrument model is not listed please get in touch!
TAS offer a variety of different Service Level Agreements for your requirements from PM service only through to fully inclusive agreements.
TAS also offer an Qualification Service which will meet or surpass MHRA expectations, working with you to produce bespoke Work Instructions to meet your compliance requirements.
Service Level Agreements
We offer 4 SLAs to cover your needs
We offer 4 SLAs to cover your needs
1. PM Only - Our simplest SLA where you pay for a PM with PM parts. OEM or Alternative Parts - Your Choice.
2. Basic SLA - As per a PM Only contract with the added benefit of guaranteed response times for all breakdown calls.
3. Standard SLA - All the benefits of a Basic SLA with the added benefit of all breakdown travel and labour included in the price.
4. Ultimate SLA - All the benefits of our Standard SLA with the added benefit of Total piece of mind with all breakdown parts included within the price
Subject to instrument type and location we can also offer our business critical agreement for next day response times.
Our Strategic Partners
